Refunds

Important Notice Regarding Refund Processing Times

Dear Customers,

At StArt La Palma, we would like to inform you that, during this season, we have experienced exceptional delays in processing some refunds.

This situation has been caused by a combination of unforeseen circumstances:

• A higher-than-expected number of visitors to La Palma, resulting in significantly greater demand for our activities and bookings than originally anticipated.

• Unexpected adverse weather conditions, which have led to numerous cancellations and rescheduling requests for our astronomical experiences.

• An internal issue with our refund management system, which, combined with the unusually high volume of requests, has caused additional processing delays.

As a result, our usual refund processing times have been temporarily extended.

We would like to reassure all customers who are still waiting for a refund that we are actively working to review and process every outstanding request as quickly as possible.

We are a small, dedicated team doing everything we can to resolve this situation. We are carefully reviewing activities that could not take place, as well as pending refund requests, generally following the order in which they were received while addressing cases that require specific attention.

Still waiting for your refund?

If more time than usual has passed since you requested your refund, please do not hesitate to contact us through our official email address or WhatsApp.

We will be happy to personally review your case, provide an update on the status of your refund, and take the necessary steps to help speed up the process wherever possible.

We sincerely apologise for any inconvenience, frustration, or concern these delays may have caused.

We deeply appreciate your patience, understanding, and continued trust in StArt La Palma.

Our commitment is to continue working until all outstanding refund requests have been resolved.

The StArt La Palma Team ✨🔭